We want your Simple Care Kits order to arrive correctly and in good condition. Because our products are personal care tools, returns must be unused, unopened, and in the original packaging.
Please review the details below before starting a return. This policy applies to purchases made directly through simplecarekits.com.
Simple Care Kits accepts eligible returns within 30 days of the date your order is delivered.
To qualify for a return, the product must be in the same condition you received it.
For hygiene and safety reasons, we cannot accept returns on opened or used personal care products.
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery so we can review the issue.
Follow these steps so we can find your order and review your request quickly.
Email support@simplecarekits.com with your order number, the item you want to return, and the reason for the return.
We will review your request and send return instructions if the item qualifies. Do not mail items back before approval.
Pack the item securely and use a trackable shipping method. Refunds are reviewed after the return is received and inspected.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Once your return is received and inspected, we will notify you whether your refund is approved.
Because many items are closeout or limited-inventory products, exchanges depend on availability.
If you need to cancel an order, contact us as soon as possible. Once an order has shipped, it must follow the return process.
Email us with your order number and a short explanation of the issue. For damaged, defective, or incorrect items, include clear photos so we can review it faster.
Quick answers before you start a return request.
No. For hygiene reasons, opened or used personal care tools cannot be returned.
You have 30 days from the delivery date to request a return for eligible unused and unopened items.
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Email support@simplecarekits.com within 7 days of delivery with your order number and clear photos of the damage.
Approved refunds are issued back to the original payment method used at checkout.
Exchanges depend on inventory availability. Because some products are closeout items, replacements may not always be available.
